A level of service that will inspire you: You take centre stage with us

Professional application advice provided free-of-charge 

We can help you find a solution to your application problems!
Are you already using our products but have further questions?
Then we are here to assist and advise you - from 8 am to 4.30 pm CET or find your right contact partner and how to contact them at:
Our vast experience in technical customer support will help you to find a solution to your current task.

5-year warranty 

Our products are subject to the most stringent quality requirements and testing. The advantage for you: We offer a 5-year warranty on our devices.

Testing with sample

Please contact your local distributor. He gladly agrees with you on the delivery terms for the sample and submits you an offer.


Do you want delivery within 24 hours? We’re more than happy to help!
… One-piece flow as part of the LeanQ process

Absolute customer focus, the drive to perform and performance capability often only become apparent in detail when there is real urgency: 
We supply you with our entire range of incremental and absolute standard encoders as individual parts within 24 hours.

Lean, continuously optimised processes across all levels make this possible. Starting with development that is based on an intelligent modular system, to smoothly functioning material and order planning, through to one-piece-flow production where every single member of staff fits and tests every type of encoder independently in the shortest space of time. It goes without saying that these encoders also come with our manufacturer’s guarantee that is unique in the market!

As part of our TOP24 initiative, if we receive your order by 9.00 am your encoder will be manufactured the same day and handed over to dispatch (UPS).

Delivery times and service
Delivery times and service

of Wachendorff Automation GmbH & Co. KG

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For questions please contact your distributor
or call 
Tatjana Weigelt: 
Tel.: +49 6722 9965242
E-Mail: sales-wa(at)