A level of service that will inspire you: You take centre stage with us
Professional application advice provided free-of-charge
We can help you find a solution to your application problems!
Are you already using our products but have further questions?
Then we are here to assist and advise you - from 8 am to 4.30 pm CET or find your right contact partner and how to contact them at:
Our vast experience in technical customer support will help you to find a solution to your current task.
Our products are subject to the most stringent quality requirements and testing. The advantage for you: We offer a 5-year warranty on our devices.
Testing with sample
Please contact your local distributor. He gladly agrees with you on the delivery terms for the sample and submits you an offer.
Do you want delivery within 24 hours? We’re more than happy to help!
… One-piece flow as part of the LeanQ process
Absolute customer focus, the drive to perform and performance capability often only become apparent in detail when there is real urgency:
We supply you with our entire range of incremental and absolute standard encoders as individual parts within 24 hours.
Lean, continuously optimised processes across all levels make this possible. Starting with development that is based on an intelligent modular system, to smoothly functioning material and order planning, through to one-piece-flow production where every single member of staff fits and tests every type of encoder independently in the shortest space of time. It goes without saying that these encoders also come with our manufacturer’s guarantee that is unique in the market!
As part of our TOP24 initiative, if we receive your order by 9.00 am your encoder will be manufactured the same day and handed over to dispatch (UPS).
Delivery times and service
of Wachendorff Automation GmbH & Co. KG
Numerous advantages result for you as a user of our products from our active, far-reaching product life cycle management (PLM), which we conduct in close contact with all parties involved in the supply chain - with our suppliers, but also in direct dialogue with you, our customers!
PLM is a central component of our very comprehensive quality management system and our absolute customer orientation.
It supports us - and thus you - in our efforts to achieve zero-defect tolerance and investment security. So you can be sure that your goals are also our goals.
Below are some common goals that are both a commitment and an motivation for us:
- To bring your products (systems/machines/...) to market faster and achieve improvements in results, i.e. reduce the time-to-market.
- To support your products (plant, machines, ...) with better services; up to complementary business models.
- Reduce costs in the areas of warehousing, material, production or service.
- Recognize errors and weaknesses early on and reduce customer complaints.
- Maintaining an up-to-date and transparent data and information status in every phase of life for market-suitable decisions, as well as communicating appropriately and on time.
- Use the findings and high data quality for further investments and customer satisfaction.
We inform you in time and completely about important changes in our product portfolio.
Product changes are a sign of optimization and innovation.
In the case of a product change (PCN, Product Change Notification) or product discontinuation (PDN, Product Discontinuation Notification), we usually inform you at least twelve months before realization and end of delivery.
In any case, we offer our customers the possibility to order one last time (LTB, Last Time Buy). The goods are delivered as a one-time total delivery or in agreed delivery sizes on desired dates.
To ensure that the changeover runs smoothly, Wachendorff suggests a compatible alternative product. Sales and application advice are available as competent contact partners.
Other important parameters that we pass on with regard to the phase-out are discontinuation of sales (ENS, End Of Sale), discontinuation of production (EOP, End Of Production), last delivery (LTD, Last Time Delivery), discontinuation of service, maintenance and repair (EOSR, End Of Service and Repair).
If you have any questions, hints or wishes concerning our products and services, you can contact any of our employees! Contact person